Blinds.com Reviews

Ordered at different times and I have had all good experiences. They fit well & delivered on time. Directions for the vertical cellular were a bit thin. Were supposed to be 'tensioned' at the factory but my husband (really handy) had to figure it all out and re-tension. They all look as expected - really professional.

This has hands down been the worst customer experience of my life. My order was put on hold three days after originally placed due to a product shortage on the side channels which I quickly rectified only for my order delivery to be delayed multiple days. Two weeks after my order, on the date my order was supposed to ship, I called blinds.com to inquire on the status of my order to be told that it was delayed a week due to the side channel issue that had been resolved in a matter of hours. The next day, I called back to inquire to be told that the side channels were on back order and my order would be shipped 35 days in the future. None of this was communicated to me via email and would have not been told to me had I not called. This is a completely unprofessional organization that lacks integrity and does not value their customers or their loyalty.

I had such a helpful experience with the chat feature. I ordered a single blackout shade to see if I liked it before ordering others for the rest of our home. I loved everything about the shade except the back side of the shade was not what I expected. They helped provide me recommendations and facilitated a free exchange over chat. Heydey was very knowledgeable about all of the products.

The underlying product is good (I'm quite pleased and have been a repeat customer for this reason). But as time passed and I ordered more often (need for multiple locations), I came to find interacting with their staff can be inconsistently professional (or not).

The worst instances seem to relate to staff's usage of notes to keep a running 'tab' of an order and a customer's 'karma' (my word, not theirs!) with the organization. I ordered some things early in this year, and then realized I made a mistake that needed the order to change. My fault entirely.

I called back to ask to have the order changed, and despite the estimates stating it wouldn't be shipped for weeks, they insisted they had already done a lot of the work. I offered to pay for this, since I did not intend for them to incur a loss, as it was my change. They didn't have me pay, and it seems I've been paying for this fateful event ever since.

Part of the order arrived (rather) damaged in transit. Given it had already taken a month from my original order (Jan 31 > Feb 26, attempted to install Feb 28 with a paid installer that I had to pay despite them being defective), I was behind my own scheduled needs for these by quite a bit.

In an effort to accelerate the replacement shipping time (they quoted me another month to get the replacements, or ~10 days if I paid to upgrade to premium), I elected to pay for the upgrade to get them sooner, as I really needed them. We're now at the end of March (March 31,2021), and they haven't even shipped my paid-to-go-faster order.

When I called this morning about this, before I could even get to my question (12 minutes in the call, I still wasn't given a chance to state my question!), I had to listen to a long-winded rant about how the February order, despite being almost exactly a month after my order from January 31st (remember, it was my fault for the original change, not theirs), was sent a little earlier than scheduled, and in fact Blinds.com had done nothing wrong.

Basically, they did me a 'favor' in February by sending the order sooner, and now they are literally throttling my orders, charging me upgrades, and giving callous attitude in response. I wish this were speculation only, but unfortunately the entirety of my 12 minute phone call consisted of the representative reading through internal commentary of a running 'karma' log, rationalizing why they've made the decisions now to upcharge and delay, instead of having a conversation with me.

As I write this, I realize that they did me a favor in the beginning (for which I was grateful, and hence why I kept returning for orders ever since), but I didn't realize I would owe them favors forever after. No free lunches in life, I suppose.

So, if all goes well, you might have a fine experience with Blinds.com. But if you ever, ever need to use their "100% satisfaction guarantee", even once, because of something like a shipping defect (or your own spatial measurements), expect it can and will be held against you forever after.

I have purchased motorized roller shades for the last several years, and my most recent purchase was a 1000$ waste. The cassette for the shades is no longer available and they come in pieces that are difficult to put together, and cannot link the remote controls. The valence that used to come in a preboxed fashion, is now a couple of cheap pieces of plastic on the sides that did not fit, and a flimsy piece of metal for the front. At this time, it just hangs on the front of the bracket, and keeps falling off. Will not purchase from them again. They lost a customer that spent well over 6K in the last few years. I would have uploaded my receipt if this website would have accepted it.

Thanks to incredible graphics, your web view is just as true. And for your services, that's not much better, but I'll appreciate your swift reaction to time.

I purchased blinds from this company in the past and had incredible product and service. I reordered once again and have had the worse time with the product and their customer service. The company is now taking shortcuts on their brackets and it looks HORRIBLE!!! DO NOT BUY FROM THIS COMPANY! I’ve sent them pictures of both versions, the ones the sold me years ago vs the new ones. The original version are the same color as the blinds and work for outside mounting, they now use a cheaper silver universal mount that looks awful, we have the snow color and the brackets are silver and look ugly as they stand out shining and take away from the completed look. Been back and forth with them for weeks sending pictures and their team refuses to acknowledge their poor product and shortcuts they take now. It’s not rocket science, have brackets that are the same color, I really don’t understand how they feel good about this ugly item and horrible service.

The products, the processing/shipping speeds, the installation, and the customer service are all fantastic. I made a mistake on one of my measurements, and they quickly fixed it for free, and all I had to do was chat with that chat feature about my new measurements — a new order for an updated blind was made in a few minutes. I will keep coming back to these guys and would recommend them to anyone.

Sarah was super helpful. I hadn’t received any email confirmations of my order and she quickly fixed that issue. We didn’t love some of the blinds we received and were pleasantly surprised to find out we could exchange them, no problem. Sarah was knowledgeable, friendly and helpful. It’s always a risk to order stuff online, but after this positive customer service experience we will be ordering from blinds.com again.

This company is completely bogus. They specialize in making promises to get your money but have absolutely no way to control or deliver on promises. They don't control production, shipping or installation and simply make excuse after excuse while counting the money you pay in advance. STAY AWAY!!! You will get burned.

Have small blind in kitchen purchased from this company. The tilt mechanism stopped working. I called Customer service & was not given a choice of a replacement, but offered a replacement part. Part never came. Called again & even with the order # given it could not be found. Finally the person I spoke with found my original order of several blinds and identified the kitchen blind. The part finally arrived. During the replacement of the part one of the strings connect to the part broke. I noticed it was worn nearly into from use before it broke. Called Customer service and went through the same problem locating my part order # or me even after providing my telephone # & email address. This individual asked that I take a photo of the broken string to provide to their manufacturer( probably 7 y. O. children in China). I was informed the blind was still under warranty, but I was not offered a replacement. I explained I did not wish to go to that much trouble & I would get a replacement somewhere else. So, beware. One may be better off going to one of the major stores like Lowes or Home depot. I am! Fredrick tucker

We have been customers of blinds.com for several years and for multiple thousands of dollars for three homes. On our most recent order, we are witnessing and experiencing a dramatic backslide in overall service level and performance for this company. Whether it's because the company is complacent enough to use the Covid pandemic as an excuse for not performing the way it used to or not, it is obvious that the overall service level and customer dedication is nowhere near what it used to be. Our current experience Will be our final one, as when we ordered and were given an anticipated delivery time-frame, and the time has now almost passed, we are only being told that "things are still in transit, things might be held up at customs, hopefully things will be sent to you by the middle of next week." These comments should not be the full extent of any company's customer service, but they are. Sad for them, really sad for their customers. We will look elsewhere for our future needs.